Electronic Arts

WARNING: People are being locked out of their Origin Accounts

There seems to be a new attack of unknown origin (pun intended) that’s influencing many users of Electronic Arts’ Origin platform. The result of this attack is often being locked out of your Origin account and not being able to access it with the password that you previously used.

The source of this issue is still not known but many believe that the issue starts by receiving this e-mail. There’s a huge discussion about this currently happening on Reddit where plenty of people have reported the same problem – not being able to access their account after getting these e-mails.

Although the e-mail address from who these people got this e-mail from are legit it seems to be still causing issues when people click the link. Many have reported that they’ve been locked out after clicking the link until they managed to restore their account through customer support.

 

Here are some steps you should take to secure your account:

  • DO NOT CLICK any links that have been sent to you by EA without your knowledge / request!
  • CHANGE PASSWORD MANUALLY: To change your Password, go to Origin > Account & Privacy > Security and click the blue Edit text where you can change your Password. It’s also recommended that you add one or two security questions!
  • ENABLE 2-STEP VERIFICATION: Go to your EA Account settings and under Security add your login verification method!

About the author

Jovan Jovic

Founder of the Sims Community website. I've been a Sims player for over 10 years and counting! My free time is usually spent in writing articles, graphic design and activism.

10 Comments

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  • I got the first email and did not click on it but still was locked out of my account. I was able to get back in by getting chat help on EA.

  • Got the email a few hours ago.
    Did NOT click the link and manually changed the password via website. I have no problems.

    It would be good to actually READ the (original but stolen and modified) email. It is stated “Emails we send associated with the security of your account will not use clickable links …”
    So in my mind whoever clicks on the link in this security email has a serious lack of brain security.

  • Yeah I got that email to. Didn’t click the link especially since I knew I didn’t request a password change. However, I was also locked out. Anyways, I changed my password by going to the official EA website as a precaution and haven’t had the issue since. It does sound like origin may have been hacked.

  • I got one of those fake emails earlier and went and changed my pass just to be on safe side. I also marked it as spam and noticed a difference in the emails as well for when I got my confirmation email that my pass had been changed by myself. The difference was how it was addressed. The fake one was addressed to my email in the body of the letter…as in Dear (my email). The one that had where I changed it personally had my Username not my email.

  • I’ve gotten two of these emails so far and didn’t click the link either time. I’m relieved that it isn’t just me but still worried about what this might mean.