The Sims 4 had its ups and downs with bugs and optimization ever since its release in 2014. However, the team did clarify that they’re treating the game as a “Live Service”, meaning that they plan to provide regular new content, improvements and fixes to the game. In 2018 that still is the case with The Sims 4 getting regular patches that both make (and sometimes break) the game.
The recent update for The Sims 4 that helped prepare the game for the Seasons Expansion Pack release broke a few things, including:
- Severe lag in Build Mode when placing wallpapers
- Fireplaces wouldn’t remain lit
- Outdoor plants spawning too much
- Grass would appear too green or too brown for some players
These were just some of the main issues introduced with this update. Excluding the Build Mode lag which was apparent for every player, other bugs (even some which weren’t listed above) would appear only to some players. Since The Sims 4 is a computer game some bugs are simply caused by the hardware and software that make a player’s computer.
This isn’t the first time a bug or an issue would be caused by a new update for The Sims 4. However, The Sims Team is transparent about it and tries to give players fixes for the bugs as soon as possible. The latest example is an update that The Sims Team released for The Sims 4 just a week after a previous update. The latest update fixed a lot of issues for both Seasons and the Base Game, however the wallpapers placement lag in Build Mode still persists. SimGuruNick did confirm that they’ve found a workaround and that they’re working on plenty of more bug fixes which should be out soon.
However, it seems that not everyone likes the “Live Service” approach for the game and the way the team is solving things.
@Weealbet, a longtime player and a fan of The Sims Franchise posted a public announcement on Twitter a few days ago, saying that he plans to report Electronic Arts to the Trading Standards and the Consumer Ombudsman for the current state of The Sims 4. According to his tweet, this isn’t a decision made solely on the recent updates for The Sims 4 but something he believes has been going on for years now, and that’s the inability of The Sims Team fixing bugs and issues for the game on time (with some issues still being present in the game after so long).
According to his text about his decision that he published, The Sims 4 currently has 359 bugs that have been reported and confirmed. You can read more about why he made the decision to report EA to Trading Standars and the Consumer Ombudsman in his tweet below:
The Sims 4 should NOT get a free pass with it’s quality problems. Here’s why I will be reporting them on Sep 3rd 2018 if QA doesn’t take steps to rectify the problems in the game by Aug 31st. I am giving them more than enough time legally required to do this. pic.twitter.com/Dk1HZpDRB1
— Peter (Wee Albet) (@Weealbet) June 27, 2018
@Weealbet gave an ultimatum to both Electronic Arts and THe Sims Team, saying that if most issues don’t get fixed by August 31st, 2018 he’ll be filing his report to The Consumer Ombudsman. You can even see the steps below that have been written on The Consumer Ombudsman website which need to be taken before reporting a product.
According to the fifth step which talks about “Reaching a resolution”, if a company is willing to work to resolve the complaint The Consumer Ombudsman will aim to reach a resolution within a range of 90 working days. However, if the company (in this case EA) doesn’t want to work with the Consumer Ombudsman, they will give a consumer some advices about their options, which includes contacting organizations or even taking the complaint to a small claims court.
Do you think that giving EA an ultimatum like this is the right way to solve The Sims 4’s issues which some players are experiencing or do you think some other steps can be taken to prevent something like this? Let us know in the comments!