There are going to be Updates and Fixes for The Sims 1 and The Sims 2 Rereleases.
The Sims 1 and Sims 2 Rereleases are expected to be Updated sometime soon.
EA and Maxis have finally rereleased The Sims 1 and The Sims 2 on PC. And, contracty to their own official release notes, some players can’t even experience the new game stability due to crashes. The Sims 1 is reported to be crashing or booting up to a black screen. While The Sims 2 is still random at crashing as we remember.
Another player on The Sims Forums describe their unlucky experience booting up The Sims 1 on Windows PC:
Player Report on The Sims 1 Crashing
Just bought the birthday bundle to get both the original Sims and Sims 2. I started playing the original Sims and only got maybe an hour in before the game crashed. Booted it up again and had the same issue. My computer is on Windows 11. The first time it crashed while I was creating a family. The second time was while I was in buy mode.
So EA and Maxis released a rerelease who’s main pricing point was fixing several improvements and stability efforts. That unfortunately only ends up in free Quality Assurance testing for EA’s 40USD rerelease bundle until it gets resolved in the next update. But hey, at least we now know that there’s going to be a “next update” for The Sims 1 and The Sims 2.
Read the official announcement:
Official Statement on Sims 1 and Sims 2 Rerelease Issues
Sul Sul Simmers!
We recognize some fans are currently experiencing various issues with The Sims: Legacy Collection and The Sims 2: Legacy Collection. We are currently investigating these issues and hope to have more information on fixes soon.
To help with our investigations, please ensure you’re including screenshots, videos, dxdiags, and (for TS1) vulkaninfo.exe files in your bug reports.
As for myself, I haven’t experienced much issues in The Sims 2 (although I’ve just scratched the surface). However, I am having issues with booting up The Sims 1 to a black screen.
What’s your experience been like with Day 0 of The Sims 1 and The Sims 2 Rereleases? Let us know in the comments below!
Reticulating splines as a webmaster for Sims Community over the last 12 years. You can find me here writing articles and doing reports on your favorite life sim games, among other things!
Put your monitor on 800×600 and this will fix that
Dave Van Cauwenberghe
8 months ago
Luckily, no issues at all. Just some weird resolution bugs in TS1 when travelling between lots but other than that, both versions run fine on Windows 11
I’m having this issue while traveling to old town!
Simmearly
8 months ago
I’m having a glitch when I travel from my home lot to old town in Sims 1, I can’t access some of the map. But other than that it’s running pretty smoothly, I have had a crash while traveling to studio town – but that only happened once.
I have not played the sims 2 legacy collection yet.
I am not having any issues however I already had TS1 & 2 installed from the disc versions so it is possible that could be why I wasn’t having issues..
Krystal91
8 months ago
I hope they also include the Bodyshop! I can’t believe they didn’t added it in the collection!!
Rels
8 months ago
Custom Skin Window Won’t Close On the sims 2 that’s the only bug I found
Viciaa
8 months ago
In the Sims 2 my sim have completely disappeared from the world of the game.The game crashed when I was traveling from one lot back to the house, and after restarting the rest of family was unbothered, but the sim that was travelling from one lot to another disappeared, even from family tree and contacts. I will try to do something more about it later, and give an update.
Mia
8 months ago
Sims 1 wouldn’t even load up for me. EA help said it was nothing they could do
Last edited 8 months ago by Mia
Shell
8 months ago
In The Sims 2 I have to play in windowed mode to get around the failed to find any DirectX 9.0c compatible graphics adapter which is annoying because I want to use edge scrolling!
then use tone tags, sarcasm doesn’t come as clear in text
130N1D
8 months ago
The Sims 1 Legacy have troubles with UI above 1920×1080, also thumbnails of sims are missing job and school icons. UI icons in build/buy modes is also looks bad, original The Sims Complete Collection needed only one program – WidescreenPatcher. In The Sims 2 Legacy UI is a blurry mess, countless new and old bugs. Pink stripes line the edges of UI thumbnails (hello, The Sims 3 64-bit on Mac), crashes are frequent, sound quality of sims voice is bad, content has been cut, pets disappear, and beaches are broken, sims head twitch when pie menus appears, broken cutscenes – the list goes on. The game is simply unplayable. They managed to ruin something that wasn’t even broken, something that could have been fixed with just one tool – Graphic Rules Maker – and a simple mod that FIX shadows. That’s it! Yet, somehow, they still made sure to put their names above Will Wright in the credits.. Jeez
Last edited 8 months ago by 130N1D
Carly
8 months ago
No crashes with sims 2 although the graphics are so off. The graphics for sims 1 is much better but no cheat codes are working and the game is randomly crashing, mostly in build mode
The graphics settings in TS2 all default to low; maybe that’s why they seem off to you. You can go into the settings and change them all to high, see if that makes a difference for you.
Last edited 8 months ago by Marty
isoscelesdreams
8 months ago
Sims 1 loaded up fine but I had to put my monitor on 800×600 as I couldn’t get it to adjust to my monitors size. Only issue I had was random crashing. Once I had been in the Goth household and Bella was returning from Studio Town and the 2nd time I had just made a new person and was decorating their home when it crashed. Other than that it is running better than it ever did. I expected some minor issue to be there at launch and at least they’ll be patching so I’m sticking with it.
Megan
8 months ago
Sims 1 lots don’t even load. Every single lot is empty and missing roads/sidewalks too. I have no idea how to fix this, but my game is completely unplayable 🙁
Tiffani Martin
8 months ago
My sims 2 game keeps crashing like did they even playtest this game before releasing it?
Cristi Macfarlane
8 months ago
Sims 2 crashed twice and I played for around 3 hours. Also had a glitch where I’d be at a community lot til 2am, travel back home and it would be 4pm
The clock at your home lot is frozen while you’re out at a community lot, so no matter how long you stay out, when you get back home it will be the same time it was when you left earlier. It’s by design.
Yeah, it doesn’t matter whether you get it on Steam or EA. It’s the same.
annamariapetrov@yahoo.com
8 months ago
I was not able to load Sims 1, same with me it just goes to EA app. Can it not handle 64-bit? That is what confuses me. And I have Windows 11. I just don’t get it I was excited to play Sims 1. I have never played it before, I first started my Sims journey with Sims 2.
Laura
8 months ago
Les sims 2 plante .. que ce soit au moment de créer les sims ou au moment de la construction ou encore au moment de jouer c’est très aléatoire mais à chaque fois le même message l’application a craché et doit fermer franchement j’ai mis mes derniers sous du mois pour revivre la nostalgie je suis vraiment en colère contre EA .. j’ai l’impression que pour eux c’est que l’argent qui compte et on nous laisse la vacant à nous dire qu’il va y avoir prochainement une mise à jour sans même de date j’espère ne pas devoir attendre 15 ans.. je n’avais qu’une envie c’était de passer un weekend nostalgique et à part ça je suis très triste
filipebsalves
8 months ago
Both games have been running smoothly and with no issues here. I’m really sorry to know so many people are facing issues. Hope EA fixes that soon.
Soph
8 months ago
I can’t even load up the sims 2. Every time it says some needed files were corrupted during install, please reinstall and try again. I’ve reinstalled multiple times and no luck. Bought on EA app and as a bundle with the sims 1. Strange thing is it’s installed and loads on the laptop but not the main pc. The sims 1 is fine, no issues and works on the pc no problem. Reported to ea but not fixed.
Olgiebear
8 months ago
I’ve been having random crashes throughout my gameplay — sometimes the crash will happen after like 20, 30 minutes (of course when I haven’t saved….) and sometimes it will crash immediately after launch. Most recent crash was after an hour of gameplay and I didn’t save. 🙁 womp womp
It turns out my issue was caused by… surprise, surprise — my family dog having a job(?)
Every time my dog came back from work I would get the pop up saying that the game crashed and it had to terminate.
Something that fixed my game, seemingly:
1) move household back into the bin, and then place them into the home again (a bit burdensome because I had to redecorate everything; but worth it in the end)
2) no job for da dog.
Literally I haven’t had an issue since, except for the whole “error code” that comes up with “cancel, reset, delete” options (I always spam click reset or cancel, *do not* hit delete).
much “better” issue than the termination.
Kelly Kolowich
8 months ago
Does anyone know if these updates are also coming to the game systems as well? My family and I play on the PlayStation
sims 1 loads fine for me. sims 2 initially worked fine, but then i got stuck on the loading screen while traveling to and from downtown. the second time, i saved my sim before traveling, but after the screen got stuck, my family was completely wiped and i had to restart. im hoping for a fix soon!
Taylor
8 months ago
My baby’s and toddlers disappear keep disappearing when moving or starting a family
You aren’t using a mod that increases the number of sims you can have in a family are you?
Sof
8 months ago
I can only have Sims 2 in 800×600…
Hannah
8 months ago
I bought the Sims 2 Legacy and right after I installed it and tried to launch all I get it “some files were corrupted please reinstall.” That’s it…. Like I didn’t do anything and I can’t even launch it.
Ali
8 months ago
Can’t even make it past the CAS and loading a household screen its stuck in a forever loading screen
buddhistgeek
8 months ago
I bought it but I can not play it. WHY CAUSE IT DOESNT SHOW UP IN MY EA APP! It shows up on the webpage but not my EA APP! I cleaned cache, check if its the right email (it is), updated it ,restarted my PC, gave them my first born. NOTHING!?!? SO I am gonna wait and hopefully get to play but currently I have no success in doing so.
Joelle
8 months ago
Cinematics in TS2 don’t work properly and it creates problem for events (such as alien abduction)
Eve Rios Games
8 months ago
O meu The Sims 2 está travado na tela de carregamento indo pra algum outro mapa, por exemplo indonpro Hotel de praia. Não sai dali por nadaaaa e está rolando na telinha minha sim toda lascada kkkkkkk….. Tô chorando aqui… Já sai e entrei pra ver se dava certo e continua a mesma coisa….
Last edited 8 months ago by Eve Rios Games
Ali
8 months ago
I can’t even open the sims 2 it keeps saying the files were corrupted during download. No matter how many times I download it. SSOOOOO annoying. I can’t believe I paid for a game I can’t even play.
WinterSim
8 months ago
I’ve had an issue where I took my sims on vacation in Sims 2 and went to travel to another lot and the game froze. I’ve tried repairing it and restarting it but every time I try and open their accomodation lot it just loads and loads but nothing happens, so they’re stuck and I can’t bring them home or do anything with them…
Jacqueline
8 months ago
Sims 1 had no issues at all but sims 2 after half an hour in decided to come up with an issue that the application has crashed and will now terminate 🙁
Susan W.
8 months ago
Sims 1 don’t open at the EA Launcher; Sims 2 Crash during the gameplay at the loading screen
Cheyne Becker
8 months ago
I can’t even buy the games
Cam
8 months ago
Any hope for Mac users at all?
Tracey
8 months ago
Our Sims 1 I bought for my son on Steam works fine. The Sims2 on my pc via EA app having issues. Tried to add in a user start up cheat file it just won’t load game, even if I remove cheat, won’t load. Just comes up a little square box with a red X on it.
So I had to uninstall, delete folder and download once again. Same thing happened when trying to add in a old save.
It’s very very weird.
But mods are all OK.
Sydney
8 months ago
I’ve been able to download and launch Sims 2 just fine, but I’ve not done much more than browse around on the maps and look at houses. Once I finish transferring all my games to my new secondary drive though, I’ll definitely put it to work and see if I have any of the same problems other folks are reporting.
harry
8 months ago
I bought the bundle to save hassle with installing all the mods/fixes to make them work and surprise! it still doesn’t work properly, sims 2 keeps crashing at random, weird bugs with build mode with items not deleting, can’t interact with other sims properly as I get caught in a “greet sim” loop.. Sims 1 is not much better, I can’t visit any other lot without the FPS dropping to 5fps or lower! the minute there is more than one sim on screen it slows down so much and no, it’s not my PC.. (6900XT GPU, 7800X3D CPU, 64Gb RAM, 4Tb NVME) The problem is EA have not bothered to put modern hardware into the games files so the game cannot recognize and utilize your PC’s hardware and make use of it to run the games smoothly! the video card sgr file for sims 2 for example still needs to be messed around with, manually inputting your graphics card details/data to get it to run properly! It’s an absolute joke that EA didn’t bother with this.. but no surprises there really, they just want a quick bit of money.
iHerczar
8 months ago
No problem with sims 2, played for hours no crashing. Sims 1 on the other hand won’t even launch and none of the current ‘solutions’ are working for me.
same here Sims 2 (so far) is working have not tried vacations yet; Sims 1 downloaded and was added to my EA library app; but I can not even get it started! it goes right back the the EA app. I have Windows 10. bought them separately because I already have the Sims 4 content that was included!
Latoya
8 months ago
Sims 1-2 still crashes evertime i try to run both does not even pop up i tried reinstalling C++ Redistributable still did not work im playing on an aspire A315-24PT.
Hannah Hays
8 months ago
Sims 1 won’t launch at all and Sims 2 Crashed after I made a family in cas
Cece
8 months ago
The Sims 2 won’t even load and keeps saying files are corrupted during install. Have tried reinstalling but ended up asking for a refund and will wait to see if it gets fixed.
Cathy Croteau
8 months ago
Sims one was good went to load sims 2 it crashed twice then I was able to play .
Sanna
8 months ago
Sims 2 is crashing in cas mode everytime for me. Ended up asking for refund. Sims 4 runs smoothly, I have 16 GB RAM and 2TB hardware, so I was stunned when Sims 2 crashed.
Lochness
8 months ago
I also reported about a small issue in sims 2 where the custom skins section is bugged. If you click on the custom skin section in CAS it doesn’t let you click the tick or X button to leave so you get stuck there. If other people have this issue too definitely let them know.
sims 1 wont load at all, it just goes back to the ea app everytime, im glad there going to fix it for us though
I had this problem and got it fixed by reinstalling C++ Redistributable 2015-2022 (don’t uninstall the other versions). See if it works for you!
Not work in my case 🙁
Sims 1 won’t even launch for me. Sims 2 I haven’t had an issue with (yet). I hope they fix this soon!
Which Windows you have ? I can‘t play both
The screen settings are horrid too. You have a tiny screen in neighborhood and CAS view.
Besides the bugs and crashes, some options are missing. You should be able to use a phone or computer to move your sim to a new house.
Sorry I was incorrect and can’t delete this, try the newspaper!
You can move them from the neighborhood screen! Took me a bit to find it but it’s there
Put your monitor on 800×600 and this will fix that
Luckily, no issues at all. Just some weird resolution bugs in TS1 when travelling between lots but other than that, both versions run fine on Windows 11
I’m having this issue while traveling to old town!
I’m having a glitch when I travel from my home lot to old town in Sims 1, I can’t access some of the map. But other than that it’s running pretty smoothly, I have had a crash while traveling to studio town – but that only happened once.
I have not played the sims 2 legacy collection yet.
My sims just disappeared after 4 hours
same to me
Yup, similar issue
I am not having any issues however I already had TS1 & 2 installed from the disc versions so it is possible that could be why I wasn’t having issues..
I hope they also include the Bodyshop! I can’t believe they didn’t added it in the collection!!
Custom Skin Window Won’t Close On the sims 2 that’s the only bug I found
In the Sims 2 my sim have completely disappeared from the world of the game.The game crashed when I was traveling from one lot back to the house, and after restarting the rest of family was unbothered, but the sim that was travelling from one lot to another disappeared, even from family tree and contacts. I will try to do something more about it later, and give an update.
Sims 1 wouldn’t even load up for me. EA help said it was nothing they could do
In The Sims 2 I have to play in windowed mode to get around the failed to find any DirectX 9.0c compatible graphics adapter which is annoying because I want to use edge scrolling!
Mine is doing the same thing
i have a big glitch too, sims 2 won’t release on my console
It is just for Windows 10 and 11. No console or Mac’s.
why would it? its a rerelease of the pc version of the game, not a remake that includes the story mode of the various console ports(including gba)
it was *sarcasm*
then use tone tags, sarcasm doesn’t come as clear in text
The Sims 1 Legacy have troubles with UI above 1920×1080, also thumbnails of sims are missing job and school icons. UI icons in build/buy modes is also looks bad, original The Sims Complete Collection needed only one program – WidescreenPatcher. In The Sims 2 Legacy UI is a blurry mess, countless new and old bugs. Pink stripes line the edges of UI thumbnails (hello, The Sims 3 64-bit on Mac), crashes are frequent, sound quality of sims voice is bad, content has been cut, pets disappear, and beaches are broken, sims head twitch when pie menus appears, broken cutscenes – the list goes on. The game is simply unplayable. They managed to ruin something that wasn’t even broken, something that could have been fixed with just one tool – Graphic Rules Maker – and a simple mod that FIX shadows. That’s it! Yet, somehow, they still made sure to put their names above Will Wright in the credits.. Jeez
No crashes with sims 2 although the graphics are so off. The graphics for sims 1 is much better but no cheat codes are working and the game is randomly crashing, mostly in build mode
The graphics settings in TS2 all default to low; maybe that’s why they seem off to you. You can go into the settings and change them all to high, see if that makes a difference for you.
Sims 1 loaded up fine but I had to put my monitor on 800×600 as I couldn’t get it to adjust to my monitors size. Only issue I had was random crashing. Once I had been in the Goth household and Bella was returning from Studio Town and the 2nd time I had just made a new person and was decorating their home when it crashed. Other than that it is running better than it ever did. I expected some minor issue to be there at launch and at least they’ll be patching so I’m sticking with it.
Sims 1 lots don’t even load. Every single lot is empty and missing roads/sidewalks too. I have no idea how to fix this, but my game is completely unplayable 🙁
My sims 2 game keeps crashing like did they even playtest this game before releasing it?
Sims 2 crashed twice and I played for around 3 hours. Also had a glitch where I’d be at a community lot til 2am, travel back home and it would be 4pm
The clock at your home lot is frozen while you’re out at a community lot, so no matter how long you stay out, when you get back home it will be the same time it was when you left earlier. It’s by design.
Lazy duchess story progression mod changes this and makes it so time when you leave and return stay the same.
Guys, I advise you to buy it on Steam because everything works fine for me
I also bought on steam. I have the same issues as other users: sims disappeared, lot corrupted, game doesn’t save.
Yeah, it doesn’t matter whether you get it on Steam or EA. It’s the same.
I was not able to load Sims 1, same with me it just goes to EA app. Can it not handle 64-bit? That is what confuses me. And I have Windows 11. I just don’t get it I was excited to play Sims 1. I have never played it before, I first started my Sims journey with Sims 2.
Les sims 2 plante .. que ce soit au moment de créer les sims ou au moment de la construction ou encore au moment de jouer c’est très aléatoire mais à chaque fois le même message l’application a craché et doit fermer franchement j’ai mis mes derniers sous du mois pour revivre la nostalgie je suis vraiment en colère contre EA .. j’ai l’impression que pour eux c’est que l’argent qui compte et on nous laisse la vacant à nous dire qu’il va y avoir prochainement une mise à jour sans même de date j’espère ne pas devoir attendre 15 ans.. je n’avais qu’une envie c’était de passer un weekend nostalgique et à part ça je suis très triste
Both games have been running smoothly and with no issues here. I’m really sorry to know so many people are facing issues. Hope EA fixes that soon.
I can’t even load up the sims 2. Every time it says some needed files were corrupted during install, please reinstall and try again. I’ve reinstalled multiple times and no luck. Bought on EA app and as a bundle with the sims 1. Strange thing is it’s installed and loads on the laptop but not the main pc. The sims 1 is fine, no issues and works on the pc no problem. Reported to ea but not fixed.
I’ve been having random crashes throughout my gameplay — sometimes the crash will happen after like 20, 30 minutes (of course when I haven’t saved….) and sometimes it will crash immediately after launch. Most recent crash was after an hour of gameplay and I didn’t save. 🙁 womp womp
It turns out my issue was caused by… surprise, surprise — my family dog having a job(?)
Every time my dog came back from work I would get the pop up saying that the game crashed and it had to terminate.
Something that fixed my game, seemingly:
1) move household back into the bin, and then place them into the home again (a bit burdensome because I had to redecorate everything; but worth it in the end)
2) no job for da dog.
Literally I haven’t had an issue since, except for the whole “error code” that comes up with “cancel, reset, delete” options (I always spam click reset or cancel, *do not* hit delete).
much “better” issue than the termination.
Does anyone know if these updates are also coming to the game systems as well? My family and I play on the PlayStation
No, they’re not. This is for Windows only.
sims 1 loads fine for me. sims 2 initially worked fine, but then i got stuck on the loading screen while traveling to and from downtown. the second time, i saved my sim before traveling, but after the screen got stuck, my family was completely wiped and i had to restart. im hoping for a fix soon!
My baby’s and toddlers disappear keep disappearing when moving or starting a family
Mine too! My poor Sim keeps having babies to replace the ones that keep disappearing when I move or restart the game.
You aren’t using a mod that increases the number of sims you can have in a family are you?
I can only have Sims 2 in 800×600…
I bought the Sims 2 Legacy and right after I installed it and tried to launch all I get it “some files were corrupted please reinstall.” That’s it…. Like I didn’t do anything and I can’t even launch it.
Can’t even make it past the CAS and loading a household screen its stuck in a forever loading screen
I bought it but I can not play it. WHY CAUSE IT DOESNT SHOW UP IN MY EA APP! It shows up on the webpage but not my EA APP! I cleaned cache, check if its the right email (it is), updated it ,restarted my PC, gave them my first born. NOTHING!?!? SO I am gonna wait and hopefully get to play but currently I have no success in doing so.
Cinematics in TS2 don’t work properly and it creates problem for events (such as alien abduction)
O meu The Sims 2 está travado na tela de carregamento indo pra algum outro mapa, por exemplo indonpro Hotel de praia. Não sai dali por nadaaaa e está rolando na telinha minha sim toda lascada kkkkkkk….. Tô chorando aqui… Já sai e entrei pra ver se dava certo e continua a mesma coisa….
I can’t even open the sims 2 it keeps saying the files were corrupted during download. No matter how many times I download it. SSOOOOO annoying. I can’t believe I paid for a game I can’t even play.
I’ve had an issue where I took my sims on vacation in Sims 2 and went to travel to another lot and the game froze. I’ve tried repairing it and restarting it but every time I try and open their accomodation lot it just loads and loads but nothing happens, so they’re stuck and I can’t bring them home or do anything with them…
Sims 1 had no issues at all but sims 2 after half an hour in decided to come up with an issue that the application has crashed and will now terminate 🙁
Sims 1 don’t open at the EA Launcher; Sims 2 Crash during the gameplay at the loading screen
I can’t even buy the games
Any hope for Mac users at all?
Our Sims 1 I bought for my son on Steam works fine. The Sims2 on my pc via EA app having issues. Tried to add in a user start up cheat file it just won’t load game, even if I remove cheat, won’t load. Just comes up a little square box with a red X on it.
So I had to uninstall, delete folder and download once again. Same thing happened when trying to add in a old save.
It’s very very weird.
But mods are all OK.
I’ve been able to download and launch Sims 2 just fine, but I’ve not done much more than browse around on the maps and look at houses. Once I finish transferring all my games to my new secondary drive though, I’ll definitely put it to work and see if I have any of the same problems other folks are reporting.
I bought the bundle to save hassle with installing all the mods/fixes to make them work and surprise! it still doesn’t work properly, sims 2 keeps crashing at random, weird bugs with build mode with items not deleting, can’t interact with other sims properly as I get caught in a “greet sim” loop.. Sims 1 is not much better, I can’t visit any other lot without the FPS dropping to 5fps or lower! the minute there is more than one sim on screen it slows down so much and no, it’s not my PC.. (6900XT GPU, 7800X3D CPU, 64Gb RAM, 4Tb NVME) The problem is EA have not bothered to put modern hardware into the games files so the game cannot recognize and utilize your PC’s hardware and make use of it to run the games smoothly! the video card sgr file for sims 2 for example still needs to be messed around with, manually inputting your graphics card details/data to get it to run properly! It’s an absolute joke that EA didn’t bother with this.. but no surprises there really, they just want a quick bit of money.
No problem with sims 2, played for hours no crashing. Sims 1 on the other hand won’t even launch and none of the current ‘solutions’ are working for me.
same here Sims 2 (so far) is working have not tried vacations yet; Sims 1 downloaded and was added to my EA library app; but I can not even get it started! it goes right back the the EA app. I have Windows 10. bought them separately because I already have the Sims 4 content that was included!
Sims 1-2 still crashes evertime i try to run both does not even pop up i tried reinstalling C++ Redistributable still did not work im playing on an aspire A315-24PT.
Sims 1 won’t launch at all and Sims 2 Crashed after I made a family in cas
The Sims 2 won’t even load and keeps saying files are corrupted during install. Have tried reinstalling but ended up asking for a refund and will wait to see if it gets fixed.
Sims one was good went to load sims 2 it crashed twice then I was able to play .
Sims 2 is crashing in cas mode everytime for me. Ended up asking for refund. Sims 4 runs smoothly, I have 16 GB RAM and 2TB hardware, so I was stunned when Sims 2 crashed.
I also reported about a small issue in sims 2 where the custom skins section is bugged. If you click on the custom skin section in CAS it doesn’t let you click the tick or X button to leave so you get stuck there. If other people have this issue too definitely let them know.