The Sims 4’s latest update has redesigned the way The Gallery looks and functions. Because of it heavily scripted mods (such as the UI Extension Mod) can affect your gameplay experience or even lead to UI errors and game crashes.
One of the things that many have reported is an issue where friends, followers and downloads on your personal profile would go “000000” and sometimes even your screen would go black after browsing through the gallery. It has been confirmed that this issue is caused by Mods (specifically UI Extension Mod) but it can be solved.
Removing the mods from your Mods folder and / or updating them to the latest verseion doesn’t always do the trick though. To fully fix The Gallery UI issues go to Electronic Arts > The Sims 4 save game folder and delete a cache file called “localthumbcache.package”. This is a cache file which regenerates after opening up The Sims 4 again so you don’t have to worry if it’s going to affect your game or not.
I tried to follow you directions but…I don’t have a save game folder. Are you talking about the “saves” folder? if so, there is no “localthumbcache.package” inside that folder. I have a “localthumbcache.package” just inside the Sims 4 folder…I deleted that and updated to the newest UI mod and still got a UI LE. I didn’t freeze up like the first time though.
go to documents then electronic arts then sims 4 don`t go any furthere into any mods,just scroll down,down the road you will find the localthumbcache.package file
But we don’t know what exactly is causing the grayed out screen. It wasn’t UI Cheats, MC Command Center is stated to be fine, and it can’t be pose player or teleport any sim. Just like Rena, I’m still getting a UI LE. I keep getting and deleting localthumbcache but it doesn’t seem to help.
I removed my entire mods folder and did this as well and its still not working for me…
I did wha u said but
It said This action can’t be completed because the file is open in TS4 _x64.exe what do I do please help
Close your game and try again
Try to close your game before trying to delete anything
I put the file on my desktop and every time I try to start the game it crashes after the loading screen… is there a reasonable answer to this or did I do something wrong?
didn’t work
unsure if this is related, but since the update when i go to the gallery to see what others have created, there is a red x on everything and says “cannot locate this item. i removed all my mods, tried repairing the game, uninstalling/reinstalling/ even removed my save files just incase something was corrupted, started fresh with no mods, and i still get the same issue. anyone have ideas?
I got the same thing going on, I don’t know how to get rid of it
Ive been getting the same thing, been trying everything to see what is going on
I’ve had this issue for the past several days and I am very frustrated. It must not be our issue.
I removed my entire mods folder and did this as well and its still not working for me…
didn’t work
unsure if this is related, but since the update when i go to the gallery to see what others have created, there is a red x on everything and says “cannot locate this item. i removed all my mods, tried repairing the game, uninstalling/reinstalling/ even removed my save files just incase something was corrupted, started fresh with no mods, and i still get the same issue. anyone have ideas?
I got the same thing going on, I don’t know how to get rid of it
Ive been getting the same thing, been trying everything to see what is going on
I’ve had this issue for the past several days and I am very frustrated. It must not be our issue.
I put the file on my desktop and every time I try to start the game it crashes after the loading screen… is there a reasonable answer to this or did I do something wrong?
I tried to follow you directions but…I don’t have a save game folder. Are you talking about the “saves” folder? if so, there is no “localthumbcache.package” inside that folder. I have a “localthumbcache.package” just inside the Sims 4 folder…I deleted that and updated to the newest UI mod and still got a UI LE. I didn’t freeze up like the first time though.
go to documents then electronic arts then sims 4 don`t go any furthere into any mods,just scroll down,down the road you will find the localthumbcache.package file
I did wha u said but
It said This action can’t be completed because the file is open in TS4 _x64.exe what do I do please help
Try to close your game before trying to delete anything
Close your game and try again
But we don’t know what exactly is causing the grayed out screen. It wasn’t UI Cheats, MC Command Center is stated to be fine, and it can’t be pose player or teleport any sim. Just like Rena, I’m still getting a UI LE. I keep getting and deleting localthumbcache but it doesn’t seem to help.
I’ve had the same problem with my gallery having a red x on everything and saying “cannot locate this item”, I don’t use any mods and all I did recently was add the parenthood & cats & dogs game pack plus like about 5 of the stuff packs and moved my entire steam file from one hard drive to another hard drive as I was running out of space on my first hard drive. My gallery was fine after adding the Parenthood pack (which I added back in November) but it seems to have been messed up since I added the Cats & Dogs game pack and the 5 stuff packs (which I added Christmas Day). I’ve tried rebooting the router, switching my cat5 cable from one port in the router to another and deleting the localthumbcache.package file from the sims 4 folder which didn’t work. The only thing I haven’t tried is uninstalling and reinstalling the game but from another post I read on here from someone else that they did try that and it didn’t do anything to fix the gallery either. Is it a server issue on EA’s end or did they mess something up in one of the last few game updates?