Electronic Arts News

The Sims 2 Ultimate Collection FAQ (Origin Help)

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I got an email saying I would get a copy of The Sims 2 Ultimate Collection, but I can’t find it in my library?
The Sims 2 Ultimate Collection is going out to gamers right now.  Everyone who had a digital copy ofThe Sims 2 will find the Ultimate Collection in their library within the next 5 days. Just log in to Origin and visit your My Games library.

I hear that you are no longer supporting The Sims 2. What does that mean?
Going forward, EA will no longer be providing any new content or making any additional technical updates to The Sims 2. If you have a problem with your game, you are of course still welcome to contact us here at EA Help.

How do I get The Sims 2 Ultimate Collection?
The Sims 2 Ultimate Collection is being given out to any gamer who purchased and registered a digital version of The Sims 2.

I didn’t get an email but I want a copy of The Sims 2 Ultimate Collection.
Any gamer who has purchased and registered a digital copy of The Sims 2 on Origin will receive the Ultimate Collection. If you can’t find your copy, please contact a Game Advisor for help.

What does The Sims 2 Ultimate Collection contain?
The Ultimate Collection includes The Sims 2, as well as every single The Sims 2 expansion pack and stuff pack. 

How do I remove the old version of The Sims 2 from my game library?
Just right-click on the old tile for The Sims 2 game and select hide tile.

EA Help

About the author

Jovan Jovic

Founder of the Sims Community website. I do plenty of things around here including writing articles such as "Top 10 Disney Princesses in The Sims", social media management, video content creation, streaming and more!

12 Comments

  • I would love to get the Ultimate Collection, but I can’t register my games on Origin when they are already registered on sims.com PLEASE HELP ME!! I REALLY REALLY REALLY WANT THIS! I STILL PLAY THE SIMS 2 :)

  • So only if you’ve registered and bought a digital copy? Damn. I remember registering physical copies to EA with my current Origin email but it’s never been in my Origin library.

    • Go to EA Chat Live with your code and they will add it to your Origin account. no hassle no fuss, the only drawback is a half hour wait.

    • You Can’t But it anymore, But if you purchased and Sims 2 disk and still have the code Go To EA Chat Live. Don’t try on Origin Website, all you will get is invalid code. :-)

  • Physical will work. go to EA chat Live, Have your hard copy disk ready or the serial number ready, EA will add a copy to your Origin account. if you try to register online you will get the invalid code error. so go to EA chat Live. I just got my Copy today..

  • Physical will work. go to EA chat Live, Have your hard copy disk ready or the serial number ready, EA will add a copy to your Origin account. if you try to register online you will get the invalid code error. so go to EA chat Live. I just got my Copy today.. :-)

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