UPDATE #2: All EA servers are back online!
We are seeing connectivity recovery across all of our titles and https://t.co/FsLr81tLiC. You may experience some delays getting back in and might have to restart your game completely. Thank you for your patience while we worked on this.
— EA Help (@EAHelp) May 6, 2019
UPDATE: EA has issued a new statement:
Update: Our network teams are working on getting everything restored and are having to run through restarting some systems. We will post more updates on progress as soon as we have them. https://t.co/oYAaBUlzit
— EA Help (@EAHelp) May 5, 2019
ARTICLE UPDATE: It seems that The Sims Mobile is down too, meaning that any EA game that relies on Online Services is currently not functioning.
Many players have just started reporting that their Origin Program reports that it’s in “Offline Mode”. This issue is caused by connectivity problems within the Origin’s Client which has also been confirmed by EA.
During this period players won’t be able to access The Sims 4’s Online Gallery which relies on Origin’s servers. We’ll make sure to update this post as soon as Origin is back up and running!
We’re currently having connectivity problems with our games and https://t.co/FsLr81tLiC. We will post updates here as we receive more info.
— EA Help (@EAHelp) May 5, 2019

17 Comments
Thanks for the info. It saved my time 🙂
Thanks for the news! I thought it was just me! 😀
I hope Origin gets fixed!. I really want to play the sims 4!.
I’m currently doing a quest that ends in 4 days so I hope EA gets this problem resolved quickly! I’m a avid Sims mobile player!
Reply to Trish
Me too, I only have 6 more tasks to do.
Hey I just heard that origin is back on and all the games are available! It took them from 12pm to 6pm but got it done earlier. Yay sims 4 time! #OriginBackOnBaby! #Sims4Rules!:)
Reply to Jazzysims
I wish…not yet im still waiting for sims mobile .. fingers crossed soon they will work.
Reply to Agee
Was able to get in sims mobile at 1:15 am uk. Hope everyone else as been able to aswell 🙂
My GOD i should have read this earlier ive been going crazy trying to fix my wifi, using 3 different devices, uninstalling etc. …. just to read this…bruh
Thanks for the info i thought it was my bad internet
IS IT THE HACKERS AGAIN GUYS?!
I played sims 4 tonight with no problems.
Had a mini flip out!!
thank god it’s not just me!!
I’m STILL having problems with the gallery, hopes it’s fixed soon!!!
Reply to Stephani Clark
I’m having issues with the gallery as well. The weird thing is I can upload rooms, but not complete houses or sims??
Reply to Stephani Clark
How did you post on June 1st
Does that include the console version?
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