The Sims 4

The Sims 4: New Update + Patch Notes! (November 25th, 2019)

The Sims Team has released a brand new Update for The Sims 4 on PC and Mac!

To download the latest version of The Sims 4, simply open your Origin program and if the game doesn’t update automatically, right click on The Sims 4 and select ”Update”.

In case you have Mods or Custom Content, the game will automatically disable them for you after first launching The Sims 4 after the update. To re-enable all your Mods and Custom Content, select the Settings option in the Menu and select Settings. Under the”Other” section you’ll find the ”Enable Custom Content and Mods” option. Check it and restart your game in order for it to take effect!

Patch Notes

Update 11/25/2019
PC: / Mac:
Legacy Edition PC: / Legacy Edition Mac:

Hey Simmers! We have a small but important update to address some critical issues.

Thank you for your reports and assistance in tracking down, and drawing awareness to the above issues. We greatly appreciate you.



Legacy Edition

An issue was introduced that prevented several languages from being able to properly run the legacy edition. This occurred due to the game client not reading its initialization file in the correct place, which is required in order to launch in the players chosen language. And as a result, the game would crash upon launch if English was not installed. We have fixed this issue. Please also be aware that any player that followed our instructions to perform a manual work around will not need to make any further changes after this patch.

Standard Edition – Base Game

An issue introduced with the last patch caused a Toddler’s needs to decay twice as fast. And as much fun as toddler motive juggling may be, it made it impossible to care for more than one toddler at a time, and could easily result in the toddler being removed from the household. We have addressed this issue, and returned toddlers to their normal needy selves.

We have addressed some crashes that were impacting mod users.

Discover University

Users, whose save files became corrupted after running into “error code 102:6ee24dd4” or “error code 109:1bfa931d”, should find the issue no longer occurring. This is a retroactive fix, and saves that were corrupted should once again be available to load.

About the author

Jovan Jovic

Founder of the Sims Community website. I do plenty of things around here including writing articles such as "Top 10 Disney Princesses in The Sims", social media management, video content creation, streaming and more!


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  • I wondered if something wonky was going on with the toddlers. I could NOT keep them entertained and they were exhausted. Glad to know they’ll be manageable again.

      • So glad the toddlers are fixed. My house was a mess my adults was in red and wouldn’t do anything because I had to make them care for the toddler every second. No matter how much sleep the toddler got as soon as she woke up she was in red. Fingers crossed we can have toddlers and enjoy it on the game.. Thanks for fixing that.

  • Except… now I can’t play. I tried to repair game, update game… only thing left is to uninstall and reinstall.

    Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin.


        • I believe to fix it all you’d need to do is download the legacy edition from origin. Unfortunately they stopped support for 32 bit computers so if you have one that’s the version you’ll need now. If I’m not mistaken, it is free. However this also means that 32 bit systems can’t run university or anything that comes after. Those with the legacy edition will also not have access to the Sims 4 online features. It also will not receive any more content or updates. Sorry if this wasn’t helpful, good luck!

  • I didn’t update my game from the previous patch for university since I need to go through some now bad custom content. So I missed out on hard mode! Toddlers edition of the game. I assume and hope this update didn’t destroy several mods like the initial patch for uni.

  • Anyone else having issues, my sims are invisible, my roof is purplre and green ????, my wallpaper and sidding is wood panels, and i am missing many objects(all of wich are not CC). I am very frustrated.

  • I update my game but my cc still broken. When I go into create a sim, the face does not show up only teeth. I do not know what today.

    • You’ll need to figure out which CC is broken and update those. The patches tend to break a lot of CC and it’s up to the modders / creators of that content to update. You’ll need to redownload the newest versions of your CC.

  • I’ve never had all these problems people talk about. Just the cake problems I’ve been having since I bought the sims 4 years ago.

  • I am good with how the game is now, no need to update. Although would be nice for the Sim to no longer walk through items like tables. Must be that lazy trait who wants to go around when you can go right through I guess.

  • My toddler was taken away and I couldn’t work out why their needs declined so fast. Will I be able to get my toddler back or is it gone forever ??

  • I still have a problem. When I open the sims game everything is fine, but when I click a household on the map, it goes to the loading screen then crashes. I would really like this problem to be fixed because now I can’t play the Sims at all, and I just got the Island Living expansion pack, Realm of magic game pack and toddler stuff pack.

  • I hope this patch helps! But for some reason before the patch, every time my sim used the bathroom it turned into a pranked toilet. Even tho she lives in a home with her family so none of the new toilets from university and there isn’t even an option to make the normal toilet to be pranked by other sims its happening on the toilet that’s supposed to be unbreakable. Also I can’t give my dogs a bath it keeps saying the bathtubs are clogged even tho they work fine I even deleted my bathtub and bought them new but still can’t give my dogs a bath. Sorry one more thing my pregnant sims I take them to the hospital to give birth but nothing happens she just keeps waiting to give birth she’s wearing the hospital gown has the heart symbol above her head but nothing happens fast forward time still nothing and then get the notification to have baby at hospital or home again. Sorry to complain but these are some the things I’ve run into while playing the sims. I’ve had to use cheats or find another way around the issues like for my sim getting constantly pranked on normal toilets I had to build up her satisfaction points to buy the reward steel bladder so I wouldn’t have to keep repairing or replacing my toilets constantly.

  • Why is it that when I am trying to find a house to buy the ones on the very top right I cannot buy? I have the money it just won’t let me click on it at all. And also when I am trying to choose my Sims clothes I cannot change the colors of the clothes. The colors pop up but it does not let me click on any of them, so I have been just picking whatever it is and having to wear it like that..

  • Yay, super excited to try the patch fix. I had so many stories running for university and was bummed to not be able to continue playing. Thank you for fixing the bugs.

  • Please please stop the random sprite visitors after you’ve left the organisation or graduated university. Every. Single. Day. They pop up and my sim is tense and I can’t play her anymore! None of the cheat codes have worked to stop them.

  • Can’t go online with the Sims (origin is fine) keeps saying it’s denied for online use, no button in the game to click to allow online no CC no mods very frustrating already installed and reinstalled.

  • Recently, my sims (including cats and dogs) have had black squares under them. I’ve learned to live with it, since I don’t want stop playing sims, but it would be really nice to fix it and hear others have the same thing. I know I’m only one out of many people who have problems, so I’m not expecting an answer!

  • My sims game cant even make it to the main page before crashing, I’ve downloaded legacy, repaired the game, and even uninstalled and reinstalled origin. What should I do?

  • I have a problem with the elves in discover university. They keep following me after I left the “elf community”. Make them go away! I can’t keep them pleased because I can’t make an offer at their stone.
    And I don’t want them there. It makes my sim stressed ALL the time.

  • the roofs are stuffed i can only place roof on close to ground & nothing with a foundation, was fine before patch.
    i have no mods, all the expansions, checked repair game & update game everything is fine.

  • When will you guys fix sims 4 legacy. People who don’t have money for new computers can’t play sims 4 discover university. Even though we paid for it. I best you fix it before you guys start losing money

  • I have the legacy edition with two adult Sims, a child sim and two dog Sims. The game never crashed like this on me before the last update, but it went from running fine, a little laggy, to my desktop. I lost an hour of gameplay… It happened when I was transferring to my vet clinic. I’ve done that before. I don’t know what the issue is. I have an older laptop, but it has handled it fine so far…