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The Sims 4: New Update! (Crashing Hot Fix)

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It’s finally here! The hot fix update that solves all your crashing issues on PC, Mac and PS4 / Xbox One has begun rolling out. It’s currently available for download on PC and Mac and will begin rolling out very soon on Consoles as well.

 

To download the latest version of The Sims 4, simply open your Origin program and if the game doesn’t update automatically, right click on The Sims 4 and select ”Update”.

In case you have Mods or Custom Content, the game will automatically disable them for you after first launching The Sims 4 after the update. To re-enable all your Mods and Custom Content, select the Settings option in the Menu and select Settings. Under the”Other” section you’ll find the ”Enable Custom Content and Mods” option. Check it and restart your game in order for it to take effect!

Patch Notes

PC: 1.68.156.1020 / Mac: 1.68.156.1220

Console: Version: 1.34

This update addresses the pesky crashes that cropped up with the previous update. If you used the audio workaround , please remember to undo that so you can enjoy the game in all its audible glory.

This update also resolves the PC problem where attempting to purchase packs from the main menu resulted in an Origin error.

Thank you as always for your reports and assistance in tracking down these issues.

Happy Simming.

– SimGuruRuskii

About the author

Jovan

Reticulating splines as a webmaster for Sims Community over the last 11 years. You can find me here writing articles and doing reports on your favorite life sim games, among other things!

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Jessie P
Jessie P
4 years ago

Is anyone finding the load time significantly longer??? I’ve been sitting here for 10 mins after trying to enter the game from the home screen…

Rene
Rene
4 years ago
Reply to  Jessie P

Haven’t updated. Sometimes that can result from a broken mod, old local cache or the game needing to be repaired and relaunched.

Nadia A
Nadia A
4 years ago
Reply to  Jessie P

Yes! Literally just had this problem. Have disabled mods, force quit the game & restarted a couple of times and still the same.

Alex Armstrong
Alex Armstrong
4 years ago
Reply to  Jessie P

Yeah, tons of us are having this issue.

I tried reparing, reinstalling, removing mods altogether…. everything. Nothing works.

Amy Urquijo
Amy Urquijo
4 years ago
Reply to  Jessie P

Yeah I can’t get anything to load…. home screen loads and i can start a new sim but when i try and hit the “play” button or click through the saved game, the sims load logo pops up and stays that way FOREVER

MaiBora
MaiBora
4 years ago
Reply to  Jessie P

Same here!!! it’s so frustrating

Cj Jones
Cj Jones
4 years ago

I haven’t updated cause I saw a lot of people tweeting that the new patch needs a patch cause their games won’t load now and some are *still*crashing

Christina Metcalf
Christina Metcalf
4 years ago

Does anyone know when the patch will come to console? Foaming at the mouth here been wanting to play for a while now…

Vee
Vee
4 years ago

Check your console, the update just downloaded for me on PS4

Jennifer
Jennifer
4 years ago

When does the consoles get the update? Looked on every other site and didnt see and specific time.

Monica
Monica
4 years ago

After I click on the house I want to play, and click the play button, it takes a long time for the household to load. It takes at least a good 5 minutes. It didn’t use to take this long.

Monica
Monica
4 years ago
Reply to  Monica

P.S. after the household loaded, it still will not play properly. The “crash” I had prior to this fix is still the same. The game stays frozen.

Dana
Dana
4 years ago

How do you undo the -nosound command in origin on PC?

へニ | 헤니
へニ | 헤니
4 years ago
Reply to  Dana

Just delete it from that section where you wrote it in? (i think)

へニ | 헤니
へニ | 헤니
4 years ago

It’s still crashing and I do not have the “update” option on either origin or steam T_T

Chelsea Brennan
Chelsea Brennan
4 years ago

Everyone still having issues ???
And console hasn’t been updated yet ?
My community on fb everyone said this either made there game worse or the people who weren’t having issues are now having issues ?!

Roger Santos
Roger Santos
4 years ago

Console players matter too… We would also like to play the game we have invested loads of money into…

Ky
Ky
4 years ago

My game literally will not even load now! Ive been on the loading screen forever and nothing. I’ve tried everything. Nothing

Yanika Portelli
Yanika Portelli
4 years ago

Hi all, I have the sims 4 on PS4, does anyone know if they have updated the game yet? Or only PC ?

Vee
Vee
4 years ago

Yes we got the update yesterday

Aria Tallus
Aria Tallus
4 years ago

The hot fix has made mine worse! I only had 1 crash in 3 days playing after the update, now the weirdest things are going on, my sim just died out of nowhere, she’s started to freeze from inside the house, restaurants are not open and its just messed up! It was fine before the “hot fix”

Vee
Vee
4 years ago

Hey guys, update 1.34 just downloaded for me, I’m on PS4. Let’s hope all goes well!!

Jessica Chilcott
Jessica Chilcott
4 years ago

Load times are longer and its still crashing!! Now my origin is crashing too 🙁

Nothingcreative
Nothingcreative
4 years ago

Alright, I am not sure if anyone else has huge problem than crashing and lagging.. “Bonuses” with Snowy Escape (except crashes and laggs): Pets are sleeping all the time (even with active feature), neighbours are visiting my households (even when they have no keys and I did not posted any insertion), Sims dont do things I click them (they just ignore it), in restaurants they stop eating they meals and I literally asking why 😀 Why has one of the best expansion pack these problems ? Dear EA, SImGurus, please repair it. We want to enjoy Sims but you are not allowing us.

Roger Santos
Roger Santos
4 years ago

Just “updated” my game & it took me about 10 minutes to get through loading screens until I was able to play….WTH SIMS TEAM!!!

Sydney Foster
Sydney Foster
4 years ago

My game is also not turning on past the loading screen! I try to open my saved game and instead it just stays on the loading screen forever. I’ve had to force quit, I’ve restarted my computer, everything short of uninstalling and reinstalling the game. Help!!

Cranky Old Woman
Cranky Old Woman
4 years ago
Reply to  Sydney Foster

I guess we can console each other in that we’re not alone. 🙁

Cranky Old Woman
Cranky Old Woman
4 years ago

It’s not working. It was working for me before I patched yesterday as long as I took out the sound. But today it starts to load from Origins, then it becomes a tiny window. I am able to open it to full screen then but it just remains a while window. The game never loads. My computer starts running really hard.
Again it worked FINE before. It’s not my graphics card as someone unhelpfully told me.

Amy A
Amy A
4 years ago

I am not sure if this has to do with the update or the that I just bought a new desktop. Im guessing the desktop. And I failed to do something.. dont be mean lol… all of my households are gone.. Can someone help me get them back???

Amonique
Amonique
4 years ago

my game is unplayable at this point …like seriously wtf whats the point of me spendimg all this money and i cant play the game damn .

Shawna K
Shawna K
4 years ago

I just bought the game last night for my new Mac and it does nothing but crash. I did a repair and checked for updates and it says that my game is up to date. Now since I did that it crashes right at the opening vs when trying to create a person.

Jamie
Jamie
4 years ago

My game is still crashing, and things take ages to load. For example when I click on a computer to get my sim to practice writing, the pop up to select ‘writing’ doesn’t appear for a while. And my sims keep freezing (like the game has been paused) but time still runs. These are just a few issues I still have after the update. Anny suggestions?

Alexandria Gardiner
Alexandria Gardiner
4 years ago

Ummm.. this is complete bullshit! i’ve spent so much money on this game, i have it on console and pc just for it to crash every time i get on. Y’all need to fix this!

Aly
Aly
4 years ago

I have a Mac with Big Sur OS annnnnnd the loading screen has been going for like half an hour. been doing this the past few days I’ve tried to play. ¯_(ツ)_/¯

Trisha Ann Worley
Trisha Ann Worley
4 years ago

This is ridiculous. My sims wont do ANYTHING. They stand around and time freezes. I have to keep hitting ESC just to get my menu to pop up and it will clear for a minute and back at it again. So annoyed.

Taylor Fedje
Taylor Fedje
4 years ago

Is anyone still having issues with their Xbox one? My game is still crashing after 2min of play and isn’t saving consistently. Need a solution since I don’t think the new update worked.

Brenda Clarine
Brenda Clarine
4 years ago

I wasn’t having any issues until yesterday. Now my game is crashing randomly for no reason. Takes me back to my Xbox home screen and boots me out of the game entirely. The game is unplayable for me at this point and I’m so frustrated! Only finding advice for PC players and I hope this gets fixed soon.

Denise M
Denise M
4 years ago

I’m still having issues with console version. I play on Xbox and have been crashing nonstop for days now. Even with the console 1.34 update

Natasha Bartlett
Natasha Bartlett
4 years ago

ok mine loads in but there stats go slowly esp fun wow takes nearly all day in sims time takes ages to eat food what is going on please??

Leigh McKay
Leigh McKay
4 years ago

I’m having issues with a slow increase in the sleeping stat. My game doesn’t super speed the time when I have only 1 sim on the lot, and they’re in bed. Then randomly, clicks are delayed. I’ll click on an object, and have to wait 10 seconds for it to come up with anything. Same happens in build mode.

I’m going to try reinstalling the game.

Denise M
Denise M
4 years ago

Xbox version is still crashing hard. Its going on a week now for me

Gallth
Gallth
4 years ago
Reply to  Denise M

Same. Completely uninstalled everything and it still crashes after 2 minutes of game play. Can’t play at all 🙁

Denise M
Denise M
4 years ago
Reply to  Gallth

Yep I tried that too. I have the sims 4 on pc as well and its working fine. So the problem is just with consoles. I actually wasn’t having any issues with crashing until I installed the 1.34 update that was designed to fix the crashes lol

Denise M
Denise M
4 years ago

When will the sims be fixed AGAIN for consoles????? It has been weeeeks and i haven’t seen anything about it. Is EA even aware console players are STILL unable to play?? The game just crashes!!!

Jessie
Jessie
4 years ago

I can play around in the create a household or sims fine for hours. But the moment I try to play a household it crashes. I already have the hot fix 1.34. Am I the only one its happening too?

Sprinkles_91
Sprinkles_91
4 years ago
Reply to  Jessie

this is happening to me too!!

Denise M
Denise M
4 years ago

Is the game still not working on console? Or is it just mine? I’m starting to lose hope lol

Lee Solomon
Lee Solomon
4 years ago

updated a few days ago. now the game is crashing after about an hour of play. never had this problem previously. it seems this patch made things worse.

Jherika W
Jherika W
4 years ago

So is anyone still experiencing issues like not being able to repair games, game freezes and crashes like 5 minutes after your game start even though the “Hot Fix” was updated?

Sprinkles_91
Sprinkles_91
4 years ago

hey guys my game crashes anytime i load into live mode. CAS and Build mode are fine, build mode crashes after about 2 hours or so and never has before the last update PLS HALP! i dont have the latest update and im afraid i wont have the game at all bc of all of the issues everyone is having.

Sprinkles_91
Sprinkles_91
4 years ago

hey guys my game crashes anytime i load into live mode. CAS and Build mode are fine, build mode crashes after about 2 hours or so and never has before the last update PLS HALP! i dont have the latest update and im afraid i wont have the game at all bc of all of the issues everyone is having.

Sztankó Balázs
Sztankó Balázs
4 years ago

Does anyone has the problem after installing the new updaste, that when you do a screenshot the picture doesn’t appear in the gallery ?
(It is a serious problem for my girlfriend)
Thanks for help

laura A
laura A
4 years ago

Hello simmers I don’t know if it’s late but will share what I did to be able to play again it’s in this link
https://www.google.com/amp/s/windowsreport.com/sims-4-video-card-error/%3famp
I did the driver update but it wasn’t it .I think what worked was running the game in compability mode.I had to lower my graphics too.If the gallery doesn’t work or shows red crosses you need to allow Sims 4 through your antivirus.I hope this helps I spent a long time finding something that helped.