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EA App: Separating Truth From Fiction

EA Desktop Featured New 3

Worried about the switch to EA App? Let us walk you through the basics!

EA will stop using Origin in late 2022 and switch to EA App. What is EA App? EA App is Electronic Art’s new PC Platform where you can play your games. It is available for any players with a (minimum) 64 bit, Windows 7, 8, 10, or 11 computers.

What does that mean for you as a Sims player? Here are the answers to some of your most pressing questions!

EA Desktop App Welcome Screen

Do I need to switch right now?

No, it is currently optional. Later this year, the official switch will happen. It is currently available for all players on a (minimum) 64-bit PC system, running Windows 7, 8, 10, and 11.

Mac OS players will need to continue to use Origin since it is not available yet for their platforms. Steam and Epic will be prompted to download the correct client in order to play their games.

Origin Game Library

To download, visit the EA App website and click Download the EA App.

EA Desktop App Download

Install the program and it will uninstall Origin and transfer all games.

EA Desktop App Splash Screen
EA Desktop App Download

Do I need to uninstall Origin?

Nope! When installing EA App, Origin will be automatically uninstalled.

EA Desktop App - Uninstall Screen

Do I need to redownload my games?

Nope! The games will be automatically transferred to EA App without needing to be downloaded.

Will my saves and library transfer?

Yes! These will transfer over to EA App. Although, when updating or transferring to EA App, it never hurts to make a backup of those files.

To backup files, copy and paste you The Sims 4 folder to another place on your computer or a flash drive/external hard drive. This folder is located in Documents > Electronic Arts > The Sims 4

Do I need to make a new account?

Signing into EA App requires the same login credentials as Origin! Use the same login information and you’ll be able to access your games.

Sign in to EA Desktop App

What do I do if I don’t know my login credentials? Or if I don’t have access to that email anymore?

The best thing to do is to contact EA Help. Make sure to have your payment information/dates and information about the account so you can prove it is your account.

Can I go play offline?

Yes! There is still an option to Go Offline. Click on the three lines in the top left corner and choose Go Offline.

EA Desktop App - Offline Mode

To play games in Offline Mode, click on the blue play button next to the game.

EA Desktop App - Offline Mode Settings

What if my games do not transfer to the new EA Desktop app?

This is uncommon and will not happen to most people. But if this does happen, make sure to contact EA. Do not buy them again.

EA can be contacted here if the games do not transfer correctly.

Can I repair my game?

Sometimes games need repaired. Repairing games in the EA App is easy! Go to your game’s page and click on the three dots next to the play button. Then, click Repair!

Repair The Sims 4 in EA Desktop App

Can I turn off automatic game updates?

Turning off automatic game updates is still possible in EA App! In the top right corner, click on the three lines. Choose Settings from the drop down menu.

EA Desktop App Settings

Click on the download tab and under the Updates heading, make sure to switch off Update Games Automatically. This is especially important if you plan to use Mods. It allows more time to remove the Mods folder before updating the game. Also, is helpful for more time to backup the Saves and Tray folders.

It is also helpful if you want to wait to update your game.

EA Desktop App - Overview of different Settings

What do I do if I play through Steam, Epic, or on Mac OS?

As of now, there is no version available or players using Mac OS. This does not mean you won’t be able to play the game at the end of the year. Origin will still be available for those players if a version of EA App isn’t available.

For Steam and Epic, they will provide guidance directly through Steam/Epic. It will make sure you download whatever app is required (EA app or Origin) so you can continue plying your games.

Need additional help?

Contact EA Help here to get additional help.

EA App: Separating Truth From Fiction

Are you ready to make the switch to EA App? It’s available to download for Windows Computers now!

For more information about EA App, read our coverage of the new platform!

Did you have a smooth transition between the two programs?

About the author


ThatSimsLady’s love of Sims is only rivaled by her love of grilled cheese. She is a mods addict, a friend to all ducks, and still tries to use The Sims 3 cheat codes in The Sims 4. When she is not playing Sims or writing about Sims, she can be found moderating and providing support on any number of Sims Discord Servers. You could say she eats, sleeps, and breathes Sims.

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