EA’s CEO Andrew Wilson Confirms: 85% of Quality Assurance Is Done With AI

By Jovan 11 3 min read
Electronic Arts News
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EA’s CEO Andrew Wilson Confirms: 85% of Quality Assurance Is Done With AI

The CEO still boasts how there's more QA job positions than ever.

It appears that our April Fool's joke wasn't that far from the truth. Andrew Wilson, the CEO of Electronic Arts shared the stage at a private "iicon" convention for gaming, sports, tech and entertainment executives to talk about his company, Electronic Arts.

The event took place in Las Vegas, during which Andrew repeatedly tried to "repeatedly downplay the idea that AI might take the jobs of workers", per the latest report by Game File. Here are some quotes and statements shared by this publication:

CONVERSATION 2

“I saw some data recently, I think, now almost all—like 85%—of our quality assurance [work] is done with some kind of machine learning or AI-driven algorithm,” Wilson told Fox Business Network’s Liz Claman, who interviewed the EA boss on stage in front of hundreds of industry attendees in a conference room at the Fontainebleau Resort.

“Yet as a company, we hire more QA people than we ever have.”

AI is being used for rudimentary QA work, Wilson said, giving examples of it being tasked with “the simple stuff: turn the box on, turn the box off, boot it up, shut it down, does it crash, all these things.”

But, he said, droves of QA hires are needed to analyze the AI’s findings.

Asked by Claman where she might see AI replacing jobs at EA, instead of augmenting them, Wilson said, “So far, it’s been almost entirely augmentation.”

Source: Game File

Andrew Wilson is very proud in saying that "we hire more QA people than we ever have" but all of that could come with an expiration date. When asked if he sees AI replacing jobs at EA, he answered "So far, it's been almost entirely augmentation.".

Huge emphasis on the "So far" used in that statement.

It was officially announced in October 2025 that Electronic Arts will be partnering with Stability AI to add machine learning into the workflow. However, a report from Business Insider released the same month told a different story. Anonymous developers at EA claimed that AI causes "hallucinations" and makes them often correct mistakes of AI's thought process rather than working on QA work directly.

Some Electronic Arts staffers who spoke with Business Insider under the condition of anonymity say the AI tools they're encouraged to use, including the company's in-house chatbot ReefGPT, produce flawed code and other so-called hallucinations that they need to correct. Others say that creative staff are expected to train AI programs on their own work, and that they fear the technology will ultimately slash demand for talent, such as character artists and level designers.

- Business Insider

What are your thoughts on Andrew's claims about 85% of QA work now being done by AI? Have you seen any improvements in examples of The Sims in the last couple of months? Let us know in the comments below and stay tuned to Sims Community for the latest Sims and EA updates!


11 Comments

  1. Dagui

    And every update immediately breaks the game with issues that just opening the game triggers…

  2. StarlightEm

    Disappointing, but not surprising

  3. CrazySimmer

    The only not bad thing about this is the fact that someone at least checks the AI’s work. (At least that’s what he says -insert eye roll emoji here-) some companies don’t even do that.
    I just wish they would give up and go back to real QA sigh.

  4. Darkening Demise

    Wilson was always a robot, so its not surprising he wants to bring more of his soulless kind into the company.

    1. CrazySimmer

      Reply to Darkening Demise

      I’m dying this is hilarious. You have my upvote.

  5. Jess

    The game has never run so poorly as it does now, to the point it has been unplayable at times. Very disappointing.

  6. Jim

    As someone who led the Sims QA effort for quite a while, and advocated quite hard for creative testing over automation and test suites, i cant wait to see how well AI does. Sims by its design is shooting for emergent, unpredictable gameplay. I imagine it’s pretty hard for AI to make judgment calls on what is an emergent bug vs happy accident.

    1. CrazySimmer

      Reply to Jim

      Hawa, this is so interesting; now I’m grabbing my popcorn and waiting for the chaos.
      Or I guess the lack there of lol

    2. Miska

      Reply to Jim

      It can be used to walk people trough the generic issues and solutions, like repair installation, remove mods etc. but AI tends to go in circles in more complex or specific issues, at least in my experiece.

  7. RealAmanda

    We can tell, diva

  8. Simslishing

    And it shows

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