Sul Sul, Simmers! 

We hope you’ve been having a great time celebrating all of the Birthday festivities! We’re plugging away at reports of technical issues that some players have encountered in The Sims and The Sims 2. Thank you for your support and continued reporting efforts via the official EA Forums, it really helps us identify and resolve issues.

-The Sims Team 

February 6, 2025 Patch Notes: 

The Sims 1 Update Notes

Fixed Issues: 

• A memory issue could lead to various unexpected behaviors after playing for a period of time (random crashes, sluggish performance, missing objects, etc)
• The mood level arrows and mood bars had visual artifacts in some cases
• The mouse scroll wheel could take a lot of clicks to zoom
• Some players were encountering a “Vulkan device” error at launch

The Sims General Notes: 

• There are some hardware configurations that we are seeing a disproportionate number of errors on and are actively investigating. Systems based on Intel ARC GPUs, Snapdragon laptops with Qualcomm Adreno X1-85 GPU, NVIDIA T600 GPU laptops are being investigated
• Users that have experienced problems with getting an error indicating a lack of Vulkan compatible devices have reported that in some cases removing “OpenCL™, OpenGL®, and Vulkan® Compatibility Pack” can resolve the issue.
• When you want to import Sims or Houses, the game could look in the wrong directory to find them. You can now work around this by placing them in “Program Files/Maxis/The Sims/UserData/Import”
• We are investigating an issue where traveling between worlds can result in crashes in some situations

The Sims 2 Update Notes

Fixed Issues: 

• Addressed some situations related to the error “Some needed files were corrupted during the installation”
• Addressed some situations where the game could terminate with a pop-up message when creating a family or when entering a pre-made lot
• The game could get stuck on the color swap tool
• The Sims’ voices could be of low quality
• The Sims’ voices could be very quiet
• The custom skin window couldn’t be closed in some cases
• The “Graphics Rules.sgr” file was missing a rule that could cause “D3D” error messages
• During the Alien Abduction cutscene, sometimes audio could drop out and a Sim could reset
• Sims could be unable to eat cooked food
• The game could sometimes present a loading screen that could not progress
• Sims could sometimes disappear

The Sims 2 General notes: 

• In some cases, issues that have been addressed might have corrupted game saves before they were addressed (e.g. when Sims could disappear). In these cases you should try starting with a fresh save as the game won’t be able to correct the corruption, and working with corrupted saves can lead to unexpected behavior. 
• While the Alien Abduction scene now works, the scene is still missing the alien baby. We’re working on that. In the meanwhile you will have the alien baby in the game once the scene is done. 
• Some players have tried using Windows shortcut keys to move the full-screen game to another monitor. When in full screen mode the game should not be moved to another monitor or this may cause issues.

While some issues may not be listed here, they may still be in the process of being addressed. Some topics can require an extended investigation on our end, so even though these fixes may be in active review, it’s not a guarantee that we’ll have an immediate fix for it in the upcoming patch.

Dag dag!

The Sims Team